Thank you for shopping at Shenda (shenda.in). We aim to provide a seamless and enjoyable shopping experience, including a transparent and efficient shipping process. Please read the following Shipping Policy to understand how we handle the shipping of your orders.

1. Order Processing Time:

• Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
• Customized or made-to-order items may have a longer processing time, which will be communicated during the ordering process.

2. Shipping Destinations:

• Shenda currently ships to addresses within India only.
• For international orders, please note that additional customs fees, taxes, and duties may apply upon arrival in your country. These charges are the responsibility of the customer.

3. Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping costs and estimated delivery times will be calculated during the checkout process based on your location and chosen shipping method.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email containing your tracking number and instructions on how to track your order.

5. Delivery Time:

• Estimated delivery times vary depending on the shipping method selected and your location.
• Standard delivery typically takes 4-6 business days.
• Expedited shipping options are available for faster delivery.

6. Delivery Delays:

• Shenda is not responsible for delays in shipping caused by external factors such as natural disasters, customs issues, or carrier-related delays.
• We will notify customers of any significant delays and work to resolve the issue promptly.

7. Shipping Charges:

• Shipping charges are calculated based on the weight of the package, shipping destination, and selected shipping method.
• Free shipping may be available for orders exceeding a specified amount, as mentioned on the website.

8. Incomplete or Incorrect Address:

• It is the customer’s responsibility to provide accurate and complete shipping information.
• Shenda is not liable for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

9. Shipping Updates:

• Customers can receive updates on their order status via email or by logging into their Shenda account.

10. Lost or Damaged Packages:

• In the rare event that a package is lost or damaged during transit, please contact our customer support team at help@shenda.in within 7 days of receiving the order.

11. Contact Information:

• For any shipping-related inquiries or assistance, please contact our customer support team at help@shenda.in.

12. Policy Changes:

• Shenda reserves the right to update or modify this Shipping Policy at any time. Please check this page periodically for changes.

By placing an order with Shenda, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please reach out to our customer support team for assistance.